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13080 Pre-Boarding Checklist
Pre-Boarding Checklist
The Service Manager stands by and waits by the station platform to welcome guests. Passengers with any concerns or requests should speak to the Service Manager; they can also seek boarding assistance from the ticket agents or from any of the car attendants, all of whom are known for their friendliness.
TffTCheck-In Time
It is advisable to pick up your tickets at the station and check in your luggage
at least one hour before your scheduled departure. Passengers requiring special assistance, such as those who are disabled, those using a wheelchair or walker, or those with medical conditions, are advised to come to the station much earlier to receive unhurried and proper assistance. In all instances, it is best to call VIA in advance for information on the exact time your particular station opens for boarding.
Priority Boarding
Most stations give priority boarding to Sleeper class or Business class passengers. Nevertheless, passengers travelling with children, women who are pregnant, seniors, people with disabilities and passengers with restricted mobility may also be given the same privilege. If you require any assistance, please inform the VIA ticket agent when you purchase your ticket.
Vancouver’s Pacific Central Station.
Special Needs
VIA Rail gives qualified individuals with disabilities the option to have an accompanying attendant. Yet, if a traveller expects that they may require special care assistance on their journey (help with dressing, eating, bathing, toileting or medicating), the traveller must have an attendant who can offer such aid.
VIA Rail is happy to give a reduced companion rate for anyone travelling with a disabled passenger. For further details, talk to a service representative at 1-888-VIA-RAIL (1 888 842-7245) or TTY 1-800-268-9503, or talk to any reservation agent at a VIA Rail station.
Please understand that VIA’s onboard crewpersons are not obliged or allowed to supply such help to passengers. Please keep this in mind when preparing for a trip. During a trip, if it becomes obvious that a lone traveller needs such help, the traveller may be required to detrain before their last stop.
Pack Smart and Travel Light
Whether you are undertaking a brief trip or a long-distance journey, it is always best to pack light. Ensure that important items are included in your bags before the final zip and lock. For safety and security, all bags should bear tags with the passenger’s name, address and contact numbers. Valuables, documents, prescription medicines,
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